Comments on: Wait….I’m the Customer…the one who buys your Products. http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/ Wed, 20 Aug 2008 03:23:28 +0000 http://wordpress.org/?v=2.2.1 By: » Finally, I have a Front Sight! http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-2151 » Finally, I have a Front Sight! Tue, 29 Jul 2008 11:05:12 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-2151 [...] wrote a post awhile back about my struggles with Taurus, and the difficulty I was having getting my front sight [...] […] wrote a post awhile back about my struggles with Taurus, and the difficulty I was having getting my front sight […]

]]> By: Rick http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1541 Rick Fri, 09 May 2008 13:50:46 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1541 Basically what it sounds like they are doing in a round about way is refusing to replace the part in my opinion. You can start by asking for management and if that don't work than I would contact your local "Better Business Bureau" and report them. I had to do that once with a similiar situation and the end result was a total replacement because I assume the company did not want a mark against them. Basically what it sounds like they are doing in a round about way is refusing to replace the part in my opinion. You can start by asking for management and if that don’t work than I would contact your local “Better Business Bureau” and report them.

I had to do that once with a similiar situation and the end result was a total replacement because I assume the company did not want a mark against them.

]]> By: kristine shreve http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1526 kristine shreve Wed, 07 May 2008 14:27:40 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1526 As someone who runs customer service for multiple companies, all I can say is this is seriously screwed up. They can't put you on a list because the part number changes? That's ridiculous. Also, why does that particular part seem never to be in stock. Apparently this is a pretty common problem. I'd also have to ask why they didn't notify their customer base that the gun had this problem when it was first discovered. Talking to management may help, but customer service policies are set by management. I'd say your best shot is what you're already doing, which is letting potential customers know they don't want to do business with this company. The only way to get a company to change is to hit them in their profits. As someone who runs customer service for multiple companies, all I can say is this is seriously screwed up. They can’t put you on a list because the part number changes? That’s ridiculous. Also, why does that particular part seem never to be in stock. Apparently this is a pretty common problem. I’d also have to ask why they didn’t notify their customer base that the gun had this problem when it was first discovered.

Talking to management may help, but customer service policies are set by management. I’d say your best shot is what you’re already doing, which is letting potential customers know they don’t want to do business with this company. The only way to get a company to change is to hit them in their profits.

]]> By: Jeff http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1525 Jeff Wed, 07 May 2008 13:26:09 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1525 Man, what a pain in the ass. I can barely hit anything with my .45 with the sights, so I don't know how you are doing without them... LOL My buddy is also going through the same thing with a rifle of his. He actually lost his bolt while crawling around trying to find a lost hog in a bunch of briers. Now the company tells him that it will be $200 for a new bolt since he must send the rifle in and have one made for it... and the rifle brand new at Walmart is only $250!!! He has tried getting one online, but with no luck. Hope you do better. Man, what a pain in the ass. I can barely hit anything with my .45 with the sights, so I don’t know how you are doing without them… LOL
My buddy is also going through the same thing with a rifle of his. He actually lost his bolt while crawling around trying to find a lost hog in a bunch of briers. Now the company tells him that it will be $200 for a new bolt since he must send the rifle in and have one made for it… and the rifle brand new at Walmart is only $250!!!
He has tried getting one online, but with no luck. Hope you do better.

]]> By: CDGardens http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1524 CDGardens Wed, 07 May 2008 11:19:25 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1524 I can't say I have had the same problem with this type of company. However, I have had some problems with our propane delivery service in the last 3 years; when they had a change in personnel. Spoke with the main office yesterday and the co-owner was interested in getting things changed. We have been a customer for 16 years. Customer service in general has declined and then they get testy when you try to get help for problems with their product, or service. Frustration of frustrations! Waiting to hear how things turn out for you. I can’t say I have had the same problem with this type of company. However, I have had some problems with our propane delivery service in the last 3 years; when they had a change in personnel.

Spoke with the main office yesterday and the co-owner was interested in getting things changed. We have been a customer for 16 years.

Customer service in general has declined and then they get testy when you try to get help for problems with their product, or service. Frustration of frustrations!

Waiting to hear how things turn out for you.

]]> By: Mike Adams - Hooks and Bullets http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1523 Mike Adams - Hooks and Bullets Wed, 07 May 2008 05:36:49 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1523 I might even mention that you write for an outdoor website on a daily basis, and that you would hate to have to mention this on the blog! I would also keep going up the chain of command until I got something resolved. I checked their web page and could not find an email link anywhere! In today's world you MUST have an email link if your doing business with the general public. Come on Taurus get into the 21st Century! They did mention a lifetime warrenty on their firearms, so I would assume they would take care of this for you. Be persistant! I might even mention that you write for an outdoor website on a daily basis, and that you would hate to have to mention this on the blog! I would also keep going up the chain of command until I got something resolved. I checked their web page and could not find an email link anywhere! In today’s world you MUST have an email link if your doing business with the general public. Come on Taurus get into the 21st Century! They did mention a lifetime warrenty on their firearms, so I would assume they would take care of this for you. Be persistant!

]]> By: Othmar Vohringer http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1522 Othmar Vohringer Wed, 07 May 2008 03:23:08 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1522 That sucks big time. It seems to right along with the times we live in, nobody seems to care about professional pride, workmanship and customer service. I agree with the other posters here and would say take it right to the top and let them know that you have the ability to go public (blog) with it. A little treat can work wonders sometimes. Hope it all woks out for you. -ov- That sucks big time. It seems to right along with the times we live in, nobody seems to care about professional pride, workmanship and customer service.

I agree with the other posters here and would say take it right to the top and let them know that you have the ability to go public (blog) with it. A little treat can work wonders sometimes.

Hope it all woks out for you.
-ov-

]]> By: Phillip http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1519 Phillip Tue, 06 May 2008 17:54:14 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1519 I hate situations like this, because you feel pretty helpless. Still, this whole thing about YOU calling THEM back is bass-ackwards from a customer service perspective. They should take your name and information, hold you in a service queue, and take the time and effort to contact YOU, the CUSTOMER, when the part is in stock. I also agree with the folks who've suggested requesting to speak directly to a manager, to someone who has the authority to resolve your problem right then and there. If they can't provide a Taurus sight, you can demand that they provide an aftermarket alternative. Of course, this is all easy to say from where I'm sitting... good luck with it. And keep us, as well as the World Wide Web, posted on your experience. I hate situations like this, because you feel pretty helpless.

Still, this whole thing about YOU calling THEM back is bass-ackwards from a customer service perspective. They should take your name and information, hold you in a service queue, and take the time and effort to contact YOU, the CUSTOMER, when the part is in stock.

I also agree with the folks who’ve suggested requesting to speak directly to a manager, to someone who has the authority to resolve your problem right then and there. If they can’t provide a Taurus sight, you can demand that they provide an aftermarket alternative.

Of course, this is all easy to say from where I’m sitting… good luck with it.

And keep us, as well as the World Wide Web, posted on your experience.

]]> By: Tom Sorenson http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1518 Tom Sorenson Tue, 06 May 2008 17:33:44 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1518 Shoot, that's too bad. I agree with the others, though. Management should get you much further - and better results. I hate dealing with poor customer service - especially when it's a company I've grown to like over the years - it almost feels like you've been hurt by a good friend. Shoot, that’s too bad. I agree with the others, though. Management should get you much further - and better results.

I hate dealing with poor customer service - especially when it’s a company I’ve grown to like over the years - it almost feels like you’ve been hurt by a good friend.

]]> By: Blessed http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1517 Blessed Tue, 06 May 2008 14:26:38 +0000 http://www.simplyoutdoors.net/2008/05/06/waitim-the-customerthe-one-who-buys-your-products/#comment-1517 Demand that they let you talk to the management and go from there... I hate it when things turn out this way... Demand that they let you talk to the management and go from there… I hate it when things turn out this way…

]]>